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Return & Refund Policy

We aim to provide our customers with the best shopping experience. If you’re not completely satisfied with your purchase, we are happy to assist with returns or exchanges under the following conditions.

Eligibility for Returns

Return Window: Items can be returned within 7 days of delivery.
Condition: Products must be new, unused, and in their original condition, with tags attached.
Proof of Purchase: A valid receipt or order confirmation must accompany all returns.
Non-Returnable Items:
- Clearance and sale items
- Worn, washed, or damaged products
- Items without tags or proof of purchase

Refund Options

Customers can choose one of the following options upon return approval:

Full Refund: Credited to your store wallet (processing time: 5-10 business days)
Store Credit: Available immediately for future purchases
Exchange: Subject to product availability

Important Notes

Refunds will be reflected in your wallet account within the store platform, which can be used for future transactions.
The return process will begin only after we receive and inspect the returned items.
Items found ineligible during inspection will be sent back to the customer.

If you have any questions or need assistance with your return, feel free to contact our customer support team. We’re here to help!